Powering Exceptional Labs: The Value of a Bio-Rad Partnership

1. The largest portfolio of high-quality QC solutions

Bio-Rad has the largest and most comprehensive portfolio of top-quality QC solutions in the industry. We offer over 500 different analytes that are available in a variety of packaging and configuration options. This wide selection of products is tailored to meet the QC requirements of laboratories of all sizes and specialties.

What makes Bio-Rad’s QC products top-quality

1. In order to closely resemble patient samples, Bio-Rad uses human-based materials at clinically relevant ranges.
2. To provide repeatable QC test results, Bio-Rad controls target consistent values across batches and between vials.
3. Bio-Rad’s products have assayed values for most major instrument manufacturers. Since the products are not optimized for a single manufacturer or instrument, customers can have a higher level of confidence that they are producing unbiased results.
4. To provide the lab greater confidence in starting new QC lots, Bio-Rad provides assigned values for its large portfolio of assayed controls.
5. Bio-Rad’s products have long shelf lives which allows for long-term monitoring and fewer QC lot changes.

2. The most extensive customer support in the industry

Each lab has its own unique approach to managing their QC program, which is why Bio-Rad offers extensive support through every step of the QC process. With the most comprehensive customer and technical support offerings in the industry, Bio-Rad helps customers get the support they need to succeed. Accessible online or in person, Bio-Rad’s team of professionals provides customers with the precise support they need. Bio-Rad will always go the extra mile for customers by providing on-site support.

Support types available to customers:

• The account manager acts as the center of support and guidance on QC matters and is backed by a team of experts whose goal is to provide every customer with a collaborative, long-term partnership they can depend on
• Technical support specialists cater to QC troubleshooting and help to address technical questions
• Software & connectivity specialists provide implementation and guidance related to Unity software solutions
• QC sales specialists help to assess the best QC solutions
• The Unity reports team helps with interlaboratory reports and data submission processes

The Bio-Rad goal is to establish a dependable, long-lasting collaborative partnership with each customer. We strive to be the trusted QC partner of every customer through a dedicated, consultative sales and support experience. Bio-Rad support is consistently rated “excellent” by our customers.

3. Insightful data management

In today’s fast-paced laboratory environments, managing data from quality controls and instruments that require daily monitoring and maintenance can be challenging, especially under limited budgets and stricter regulatory standards. The modern testing lab must be extra cautious of the reliability of patient test results and the very credibility of their lab are not jeopardized by a lack of proper data management. Bio-Rad offers data management solutions that fit each lab’s unique needs.

Bio-Rad’s connectivity solutions allow instruments to be connected into one streamlined workflow, enabling data transcription automatically and error-free. This opens laboratories up to a world of powerful data management capabilities.

Data management solutions available to Bio-Rad customers:

• The Unity Real Time QC Data Management Solution unifies laboratory processes and enables runtime decisions to be coordinated more effectively. It interprets data more efficiently, and, more importantly, it all happens in real-time. Labs can also choose between cloud-based and server-based versions, depending on their specific requirements.
• The Unity Interlaboratory Program is designed to dynamically compare a labs results with data from labs worldwide, enabling laboratories to assess their performance in relation to their peers. The program which brings together over 25,000 peers and data generated by over 45,000 instruments, empowers labs with more confidence in the reliability and quality of their work.

4. Customer education

In the ever-evolving world of quality control (QC), Bio-Rad is committed to meeting our responsibility to keep customers informed about the latest advances and requirements in the QC field. We have developed a comprehensive array of educational resources that cater to different levels of QC expertise—from labs just starting their quality improvement journey to accreditation to high functioning laboratories seeking reinforcement of best practices, and ideas for continuous improvement.

Bio-Rad’s customer education programs equip lab personnel with knowledge of best practices and keep them updated on QC trends. Educational program offerings include webinars, workshops, workbooks, and training courses. Bio-Rad’s team of experts provides comprehensive training on vital topics including statistical quality control, method validation, and regulatory compliance.

5. Important industry partners

Bio-Rad has worked closely with numerous companies and organizations and formed key strategic partnerships within the life sciences industry. These relationships allow Bio-Rad to provide our customers with cutting-edge technologies and innovations that enable us to consistently remain the industry leader in QC solutions. These partnerships help us to continually provide our customers with the highest quality products and services.

We conduct regular meetings with teams from leading instrument manufacturers, fostering a collaborative environment for sharing data and information. These interactions help us to support laboratories worldwide. Several multi-national instrument manufacturers endorse Bio-Rad’s QC products, often bundling them with their equipment offerings. These partners appreciate the value of our QC solutions and frequently collaborate with us on troubleshooting as well as future developments. Additionally, Bio-Rad boasts a comprehensive global network of channel partners, helping ensure customers can access the products they require via their preferred channel.