Expert Care Service


Service and Support to Maintain the Performance of Your Bio-Rad Equipment

Expert Care Badge

Enroll in Bio-Rad Expert Care Service

Learn more or request a quote today.

Talk with a Specialist

Download the Brochure

Our professional, knowledgeable, and experienced technical support and service engineers are committed to quality and service. From research to controlled environments, your Bio-Rad specialists will help care for your investment and keep your projects in motion.

Bio-Rad instruments are guaranteed to meet product specifications at the time of shipment and include a standard one‑year warranty. During the warranty period, you can extend the length of your service agreement by choosing from comprehensive support plans and add additional services.

Instrument Services

Maximize your productivity from our suite of services.

    • Service Contract Plans
    • Preventative Maintenance
    • Installation Qualification (IQ)
    • Operational Qualification (OQ)
    • Preventative Maintenance Operation Qualification (PMOQ)
    • Thermal Validation
    • Step-Tablet Certification
    • One-Time Repair Service
    • Instrument Relocation
Talk with an Expert Care Specialist

Loyalty Rewards

Enroll a CFX96 Touch, CFX384 Touch, CFX Connect, CFX96 Touch Deep Well, CFX Automation System II, or Bio-Plex 200 instrument in Bio-Rad’s Loyalty Rewards program and you could qualify for a free on-site service contract.

Signing up is easy:

  • Step 1

    Join the program.

  • Step 2

    Register an instrument.

  • Step 3

    Report your purchases.

Join Today

By participating, you may be eligible for discounts exclusive to Loyalty Rewards members:

CFX Points Bio-Plex Points
Service Contract Discount
6,000–7,999 10,000–14,999
20% off
8,000–9,999 15,000–19,999
35% off
10,000–11,999 20,000–29,999
40% off
12,000+ 20,000+

Technical Support

Bio-Rad’s experienced team of technical support engineers is available to answer your product questions and solve technical problems. Upon receiving your call, our engineers work with you to identify the root cause of the problem. If a technical problem cannot be corrected through phone support, Bio‑Rad service engineers are available to travel to your location.

1-800-4-BIO-RAD, Option 2