Bio-Rad's remote diagnostic services provide you with the highest level of remote service and support. We can rapidly troubleshoot and solve problems, in some cases proactively. The instrument remains in your lab, reducing downtime to maximize your productivity.
Software configuration problems can often be solved immediately. Software is updated with minimal disruption, and most other problems can be analyzed remotely so that they are solved on the first visit. Bio-Rad remote diagnostics provides completely secure access control to your instrument.
Contact us to learn more about Bio-Rad remote diagnostic services.