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QC Workbook: Understanding Cost of Quality and earn CE credits
Achieving quality in the medical laboratory requires the use of many tools. This workbook presents a practical application of cost of quality (COQ) to the everyday laboratory workflow process of QC testing. Explore essential COQ thinking, such as distinguishing the different types of quality costs, how to apply a QC process flow chart to your laboratory's QC program, as well as how to calculate the failure costs of a failed laboratory process. Unless failure costs are monitored, the laboratory will not be able to explain an over-budget condition.
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