Contact Bio-Rad QC Support
Unity Software & Connectivity Support
Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #2, option #2, option #1
* The links above allow remote access to your system with Live Support
The software support team can help you install, configure, and maintain your QC data management software and connectivity solutions. We will work with your IT and lab staff on your instrumentation, middleware solution, or laboratory information system (LIS).
Unity Reports and Statistics Support
Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #2, option #2, option #3
The QC program team can answer your questions about peer group comparisons, peer reports, statistics, QC data submission, and test configurations. We also help with access to our Unity QC data management programs.
EQAS Support
The EQAS Support team can answer your questions about valid configurations, reports, statistics, EQAS data submission, and program due dates.
For customers located outside the United States with questions related to our External Quality Assurance Services (EQAS) programs, please contact your local regional support team listed under the Support section.
Technical Services
Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #2, option #2, option #2
Fax: 1-949-598-1531 (in the US)
The QC Product Support team provides technical product information and troubleshooting consultation, makes product recommendations, and assists customers in identifying potential product or system issues.
For customers located outside the United States, please contact your local, regional support team, listed below under the Regional Support section.
Regional Support
Customer Testimonials
"First I try to troubleshoot issues on my own, but contacting support and having them walk me through it was effortless. That is the kind of support that makes a company great.”
Laboratory Professional
Canada
"Friendly, helpful, and knowledgeable."
Laboratory Professional
Hospital Lab, USA
“I received exceptional service from a Bio-Rad representative.
5 stars overall. ”
Laboratory Professional
Medical Center
Hospital, USA
Additional Resources
