Top Support Categories
Contact Bio-Rad QC Support
Software Support
Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #3
Email: Unity_Support@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)
The software support team can help you install, configure, and maintain your QC data management software and connectivity solutions. We will work with your IT and lab staff on your instrumentation, middleware solution, or laboratory information system (LIS).
* The links above allow remote access to your system with Live Support
QC Support
Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #4
Email:
UnityReports@Bio-Rad.com,
EQAS_Support@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)
The QC program team can answer your questions about peer group comparisons, peer reports, statistics, QC data submission, and cycle dates. We also help with access to our Unity QC data management and External Quality Assurance Services (EQAS) programs.
Technical Services
Monday through Friday
5 am to 4 pm (Pacific time)
Phone: 1-800-854-6737 option #2
Email: QSD.TechService@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)
Our full-service technical support team includes clinical diagnostics laboratory scientists skilled at handling your inquiries promptly and professionally. We provide personal consultation and guidance to troubleshoot your QC test systems.
Submit a Question
Monday through Friday
5 am to 4 pm (Pacific Time)
Phone: (800) 854-6737
Fax: (949) 598-1531 (in the US)
Customer Testimonials
"First I try to troubleshoot issues on my own, but contacting support and having them walk me through it was effortless. That is the kind of support that makes a company great.”
Laboratory Professional
Canada
"Friendly, helpful, and knowledgeable."
Laboratory Professional
Hospital Lab, USA
“I received exceptional service from a Bio-Rad representative.
5 stars overall. ”
Laboratory Professional
Medical Center
Hospital, USA
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