Shipping Options
Domestic orders are shipped using DHL or Federal Express, depending upon destination. Packages usually arrive within 1 to 2 business days. Please consult the View Order page (My Bio-Rad/OrderHistory/View Order) for a particular order to track shipment for that order. Special shipping services are available upon request by contacting Customer Service.
The majority of online orders for in-stock items placed prior to 1:00 p.m. Pacific time will ship the same business day. All temperature-sensitive products must ship via an overnight service to ensure product integrity. If you need to place an order after 1:00 p.m. Pacific time for overnight delivery, please call Customer Service to have the order expedited for same-day shipping.
Hazardous materials or dangerous goods are packed and shipped in accordance with the U.S. Department of Transportation (US DOT), International Air Transport Association (IATA), and International Civil Aviation Organization (ICAO) requirements, as appropriate.
Please be aware that custom products may have a manufacturing timeline prior to shipment.
Checking Order Status
If you're logged in, you can check the status of online orders from your My Bio-Rad/Order History page (click Order History at top left side of the page or See all under Order History in the Ordering module in the middle of the page).
The Order History page lists online order history from most recent to oldest, but can be searched using different criteria. Each order is listed with its order number, web reference number, order date, total, and status, which could be any of the following:
- Cancelled - Entire order is cancelled
- In process - Order submitted to ERP (enterprise resource planning) for order fulfillment
- On account verification hold - Order was submitted without account number and needs to be verified
- On account pricing hold - System is not available to check account pricing
- Order submitted - Order placed successfully without any hold
- Partially shipped - Some items have shipped
- Pending approval - Waiting for approval of business account administrator
- Rejected by administrator - Order has been denied
- Shipped - All items have shipped
Note: You can also search and view the status of orders placed via phone or fax by clicking Offline Orders on the Order History page and then entering available search criteria.
To access order detail information from the Order History page, click an order number in the first column of the list to go to the View Order page for that order.
Tracking Shipments
You can track shipped orders from the View Order page, accessible from your My Bio-Rad page. The Shipping Information column displays a shipment tracking number (underlined and highlighted) for all shipped products. To track a shipment, click the tracking number link to access the carrier's website.