Support Search Help

Support Search Overview

Bio-Rad.com provides a wide array of online support information, including product tutorials, webinars, FAQs, and a wide range of instructional and informational literature.

Search for support information using the Find Products & Information search box located on the home page and at the top right of most site pages. Search the entire site for the widest range of support information or limit your search using the search box dropdown menu options Support, MSDS, or Documents:

Select Support to search for FAQs, software downloads, and services/programs offered on Bio-Rad.com Support pages; see Search by Menu Option/Support below for more information
Select MSDS to search for available online MSDSs; see Search by Menu Option/MSDS below for more information
Select Documents to search for instruction manuals, quick guides, specifications, product information sheets, FAQs, and other related literature; see Search by Menu Option/Documents below for more information

Note: You can search for FAQs using both the Support and Documents search options in the Find Products & Information dropdown menu.

Search Entire Site

Select Entire site from the Find Products & Information search menu to find a wide array of product support information, including: technical notes, manuals, quick guides, FAQs, software downloads, product tutorials, webinars.

On the Search Results page, narrow the results using the left-side filtering options, including product area, document type, and software download.

Search by Menu Option

Select Support, MSDS, or Documents from the Find Products & Information search dropdown menu to filter for specific support-related results. On the Search Results page, narrow your results using the left-side filtering options.

Support

Select Support from the Find Products & Information dropdown menu to search for specific support-related items related to your search term, including:
- Product tutorials
- Webinars (upcoming and prerecorded)
- Software downloads (some software, including past versions, firmware updates, and software installation certificates, can be downloaded from the Search Results page; login required)
- FAQs (available online for Life Science Research, Process Separations and Life Science Education product areas; for other Bio-Rad product areas, contact Technical Support if not available by online search)
Note: You can search for FAQs using both the Support and Documents search options in the Find Products & Information dropdown menu.

Also select Support to search for available services and programs offered on Bio-Rad.com Support pages.

MSDS

Select MSDS from the Find Products & Information dropdown menu to search for available Material Safety Data Sheets (MSDSs). Search by product name, chemical name, or catalog number (with or without hyphen). The MSDS may be available in multiple languages, depending on your country.

Note: Our MSDS database is updated periodically, so a new product MSDS may not be in the database. If you cannot find an MSDS, click Request an MSDS on the Support or Search Results pages.

Documents

Select Documents from the Find Products & Information dropdown menu to to quickly find support literature related to your search item. Documents include:
- Instruction manuals and quick guides
- Application notes
- Brochures and specifications
- Product information sheets
- Protocols
- Articles and whitepapers
- Scientific posters
- Newsletters and magazines
- FAQs (available online for Life Science Research, Process Separations and Life Science Education product areas; for other Bio-Rad product areas, contact Technical Support if not available by online search).
  
  Note: Certificates of Analysis for all product areas are available by request only. Click Request certificate in the Certificate of Analysis box on the right side of Bio-Rad.com Support pages. For more information, see Help/Certificate of Analysis.
Note: You can search for FAQs using both the Support and Documents search options in the Find Products & Information dropdown menu.

From the Search Results page, you can:
- Click the document title to open the document; when the document is open, you can save it to your computer or print it
- Click Add to Cart, if available in the search result, to order a printed version of the document (some documents are available only in printed format; most printed documents are free of charge, unless otherwise stated)
- Click Log In to access documents that require user registration
Note: Documents relating to discontinued products are available only as PDFs and are noted as such.

Filter Your Search Results

On the Search Results page, use the left-side filtering options to further refine your search. The filtering choices will vary depending on the search term entered and the option selected in the search dropdown menu. Filtering options include: Division (product area), Product Category, Catalog Items, Documents, and Downloads.

Once you've filtered your search using one of the filtering options, you may see a different set of filtering options (if available for your search term). You can then filter your search further using one of those options. You can repeat this sequence until no new filtering options are presented.

At any time during the process, you can clear any of your filters to see a more comprehensive set of results or reset all of your filters to see the original search results.

Site Search Tips

Optimize your support searches with the search tips described below:

Narrowing results — By default, the search function searches for all terms you enter into the search field. For example, searching for 'Ready Gel' will bring up all items containing the words 'ready' and 'gel'. To narrow your results, enclose your search term in double quotation marks. To narrow your results even further, enclose a more complete or full product name in quotation marks, for example, “Ready Gel precast gel” (partial name) or “Ready Gel zymogram gel” (full name)
Case sensitivity — The search engine is not case sensitive. For example, you'll get the same results by entering 'membrane', 'Membrane', or 'MEMBRANE'
Singular vs. plural — Search results include pages containing the plural or singular of the word(s) entered in the search field. For example, searching for 'membrane' also results in pages that include the word 'membranes'
Similar words — Search results include pages containing words similar to the term(s) entered in the search field. For example, searching for 'blot' includes pages that include 'blotting' and 'blotted'
Special characters — Avoid using special characters such as `, ~, @, #, $, %, ^, &, (, ), =, +, <, >, which will be omitted by the search engine