Ordering Help and FAQs

Request a Quote

To request a quote for a product:

  1. Navigate to the product page and click the Ordering tab.
  2. Enter a quantity and click Add to Quote.
  3. Click the shopping cart icon at the far top right of the page. On the cart page, click the Quote Request tab.
  4. Specify the date you need the quote and the date you plan to purchase the item(s).
  5. If you want a copy of the quote request sent to someone, such as your purchasing manager, enter an email address and optional message in the Email Quote to Colleague box.
  6. When ready to submit your quote request, click Submit.
  7. Note: International Quotes will be forwarded to the corresponding Bio-Rad Subsidiary location for response.

Reviewing Quote Request History

You can review your quote request history on your My Bio-Rad page by clicking Quote Request History (at top left side of page or in Ordering section in the middle of the page). Your quote request history is listed from most recent to oldest. On the Quote Request History page, each quote request is listed with its quote request number, submitted date, date quote is needed, and a personalized name.

To access detailed information about a specific quote request, click the quote request number.

Creating and Managing Hot Lists

You can save time later by creating a hot list – a list of products that you would like to order in the future or products that you reorder on a regular basis. Hot lists eliminate the process of navigating to product pages and looking up product catalog numbers.

To add a product to your hot list:

  1. Navigate to the product page and click the Ordering tab.
  2. Enter a quantity and click Add to Hot List. The button will disappear and be replaced by the words 'In Hot List'.
  3. Repeat steps to add as many products as you wish to your hot list.
  4. To review a hot list, click the shopping cart icon in the top right corner of most site pages, and then click the Hot List tab. If you have other saved hot lists, you can access them from the Hot Lists box on the Hot List tab page or on your My Bio-Rad page.

You can update your hot list by adding or removing products or changing the quantities.
You can also copy, email, and print your hot list directly from the Hot List tab.

Return Policy

All returns require preauthorization from Bio-Rad. Contact Customer Service to arrange for authorization.

If an item has been damaged during shipment, please report the damage to Customer Service. Keep all containers and packing materials for inspection.

Equipment must be accompanied with a Bio-Rad decontamination certificate.

Erroneously ordered items cannot be returned.

A nominal restocking fee may be charged for returned items, unless Bio-Rad is responsible for shipping the wrong item.

Please contact Customer Service for further information on our return policies.

Contact Customer Service

Our Customer Service teams are here to help you easily obtain the products and services you need.

If you would like to contact customer service to order or request a quote, contact your local Bio-Rad office.