Instrument Service and Repair

Your laboratory's productivity is closely tied to the products you purchase; and you are buying more than just the product, you are selecting a partner who can play an intimate role in your ongoing success.

Unplanned instrument downtime can be expensive and have a negative impact on your laboratory output in terms of the quality of results you obtain and the time it takes you to generate results.

Your instrument purchase is just the beginning of Bio-Rad's partnership with you to help you get the most out of your technology investment. We offer various levels of flexible Service Plans and optional additional services to help you plan a level of support that will meet your specific laboratory needs and budget.

Why Should You Consider a Flexible Service Plan?

Your Bio-Rad instrument is a high-quality, carefully engineered product. For best performance you should consider the following:

• Ensure optimal performance and extended instrument lifetime through regular, expert servicing as per manufacturer's recommendations
• Minimise instrument downtime to ensure optimal laboratory productivity and accuracy of results
• Plan your budget to avoid the risk of incremental cost of emergency repairs
• Maximise the operational lifetime of your instrument and consequently reduce the overall cost burden
• Have the assurance of priority and easy access to a responsive Instrument Service and Customer Technical Support network

Giving You Assurance

From day one, Bio-Rad is dedicated to providing with a high standard of instrument service and customer technical support to help you maintain the efficiency and optimal performance of your laboratory.

Our dedicated service engineers are fully qualified to rapidly and accurately diagnose and repair Bio-Rad instruments, thereby minimising your instrument downtime and contributing to your laboratory's efficiency.

To help us continually improve, a customer satisfaction survey card is routinely left with you after any engineer visit, so you can send feedback directly to us about your experience.

Our well-trained customer technical support team is only a phone call away. They will endeavour to provide timely answers to your questions to keep your laboratory processes running as smoothly as possible.

Giving You Choice

Whether you own an instrument for life science research or clinical diagnostics applications, our flexible service plans can help you make sure that the results you report are reliable and timely. All service plan work is carried out by our fully qualified engineers.

√  Standard

Ο  Optional at additional charge (please enquire)

* Some options may not be available in specific countries. Please consult with your local office for current inclusions.

** Does not cover computers and printers.

*** Not applicable for instruments normally returned to workshop for repair.

**** There may be additional travel and labour surcharges for instruments located in geographically remote locations: Please consult with your local office for details.