Expert Care Service

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Expert Care Service

Bio-Rad Expert Care Service has a team of dedicated experts with direct access to the latest procedures, parts, tools, and factory-trained engineers. Bio-Rad service and repair plans offer a wide variety of options to suit the needs of different users and instruments. Choose one of our preconfigured plans to optimize your cost-to-benefit ratio based on defined criteria or design your own custom plan for maximum flexibility. Both onsite and offsite services are available.

Reasons why you should choose Bio-Rad Expert Care Service

  • Investment protection
  • Reliable results
  • Peace of mind
  • Increased productivity
  • Reduced instrument downtime
  • Extended instrument life
  • Reduced third party service supplier delays — work directly with Bio-Rad

Expert Care Service Plans

Select from four cost-effective standard care plans, configure a custom plan to suit your needs with MyPlan, or choose a no-contract Repair Plan.

Care Plan Entitlements

  On-site Service Option Service Center Option
  Complete
Support Plan
Proactive
Plan
Performance
Plan
Extended
Coverage Plan
Repair Service    
PM1  
Parts (repair)    
Shipping2  
Labor3
Travel
Priority Response4    
Remote Diagnostics5  
Technical Support
Instrument Check      
Loaner    
Part Discount6      

  1. The number of preventative maintenance (PM) visits will be in line with manufacturer's recommendations. Additional PM visits can be added at agreed-upon price levels. PM is not available in all locations.
  2. Shipping paid by Bio-Rad (not available in all regions)
  3. Labor and travel covered for preventative maintenance and performance check activities only with the Proactive and Performance Plans, respectively
  4. Priority response guaranteed over non-contract customers
  5. Learn more about our remote diagnostics services
  6. Discount applies for service performed by Bio-Rad outside of the PM service.

Contact us to learn more about our plans or to have a representative contact you with advice regarding plans to best suit your needs.

Download the Expert Care brochure (PDF).

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