What is Bio-Rad's return policy?
Bio-Rad strives to provide total customer satisfaction. If you have any concerns about the item(s) you have received, or if an item does not perform as expected, please contact your local Bio-Rad office for technical support.
If it becomes necessary to return an item, please contact your local Bio-Rad office first to arrange for a return authorization number. Returns will not be accepted without a return authorization number. After obtaining a return authorization number, please return the item(s) by the specified courier following the approved guidelines. Select products may be subject to a restocking fee. If you have any questions about our Return and Refund Policy, please contact us for more information.
Note that any item may be returned for a full refund within 30 days as long as the item is in original working condition. However, please note that the following conditions apply for the return of particular classes of goods:
- Damaged items — if an item has been damaged during shipment, please report the damage to Customer Service and keep all containers and packing materials for inspection
- Equipment — returned equipment must be accompanied with a Bio-Rad decontamination certificate
- Items shipped with dry ice or blue ice — erroneously ordered items cannot be returned if they require shipment on dry ice or blue ice