Bio-Rad Customer Support Services
With more than fifty years of service to the scientific community, you can count on Bio-Rad to be here when you need us. In addition to developing award-winning technologies, Bio-Rad offers outstanding service and support. We ensure that you will get the most out of your
The Bio-Rad Literature Library
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Purchasing and Service Programs
Bio-Rad service solutions help you to maximize your time and efficiency to keep you on track. Less downtime for your laboratory means more uptime for high-quality results. We have live technical support, reliable field service engineers, and many service options.
I cannot find the Certificate of Analysis I am looking for. Help!
When using our online Certificate of Analysis search tool, keep the following in mind:
- Make sure you entered the correct catalog number and lot/control number in the search fields
- If you have a kit, try looking up the Certificate of Analysis using the kit information as well as the information for the individual components
- The Certificate of Analysis that you are looking for may not be available via the website. In that case, you can contact your Bio-Rad representative or use the Request Form
If you cannot find the Certificate of Analysis you are looking for, please Contact Us.
Where can I find the catalog number, SKU number, or product number?
The catalog number, SKU number, or product number is printed on your product label. See the sample label below for the location of this information.
Where can I find the lot or control number?
The lot number or control number (one or the other, not both) is printed on your product label. See the sample label below for the location of this information.
Why are Certificates of Analysis not on the Documents tab?
Certificates of Analysis are associated not only with a product, but also with a specific lot of that product. For a given product, there may be several Certificates of Analysis, especially if it is an older product line and has had several lots produced over the years. Using the Certificate of Analysis search tool, you can enter the catalog number and lot/control number for the specific product you have on hand and download the exact Certificate of Analysis you need.
I have a batch number, not a lot/control number. How do I find the Certificate of Analysis for my item?
You can use the batch number in place of the lot/control number. Use the Certificate of Analysis search tool, entering the catalog number as usual and the batch number where the lot/control number would go.
Can I get a Certificate of Analysis even if my item is expired?
Yes. While we do periodically remove Certificates of Analysis for site maintenance purposes, we typically keep them available well beyond a product's expiration date.
Why does it say "Product Name Not Found" for a Certificate of Analysis listed in the search results?
There are Certificates of Analysis that correspond to products that are either discontinued or simply not available on the website. In these situations, the Certificate of Analysis is available for download, but other product details, such as the product name, are not.
Why does it say "Not Available" for a Certificate of Analysis listed in the search results?
In this case, you have entered a valid catalog number and lot/control number and we have located the Certificate of Analysis. However, for some reason, the actual file itself is unavailable.
Please use the Request Form here or contact your local Bio-Rad Representative so that we can send you the Certificate of Analysis.
All Bio-Rad products are guaranteed to meet the specifications indicated in the packed insert, IFU, product brochure or operation manual. If you have questions about specifications or performance, please call your local Bio-Rad sales representative or contact Technical Services at 1-800-2-BIORAD.
Bio-Rad Laboratories warrants that its products will meet the original manufacturer specification and be free from defects in materials and workmanship when it leaves the factory. If a defect should appear during the warranty period, the defective part(s) will be replaced or the instrument will be replaced or repaired, at Bio-Rad's option, at no cost to the customer. Warranty periods are product specific but are generally a 12 month period from the date of shipment and/or installation. Instrument warranties do not include consumable parts or supplies used to run the instrument system, such as paper, ink, probes, fluids, cups, tubes, cuvettes, cartridges, tips, etc. This warranty does not cover items broken or damaged, including glass, by improper handling or use. Additionally, defects not covered are: repair or modification done by anyone other than Bio-Rad or an authorized agent, use of parts supplied by any vendor other than Bio-Rad, damage caused by disaster and corrosion due to solvent and sample spills. Reagents and chemistry products are warranted through their expiration date or for 1 year from shipment if no expiration date is indicated. Non-Bio-Rad branded products, such as computers and computer peripherals, are covered by the original equipment manufacturer's warranty. Warranties are not transferable from the original purchaser. Warranty coverage may be void if the product is moved outside of the country where the product was originally purchased.
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