Expert Care Service
Bio-Rad Expert Care Service has a team of dedicated experts with direct access to the latest procedures, parts, tools, and factory-trained engineers. Bio-Rad service and repair plans offer a wide variety of options to suit the needs of different users and instruments. Choose one of our preconfigured plans to optimize your cost-to-benefit ratio based on defined criteria or design your own custom plan for maximum flexibility. Both onsite and offsite services are available.
Reasons why you should choose Bio-Rad Expert Care Service
- Investment protection
- Reliable results
- Peace of mind
- Increased productivity
- Reduced instrument downtime
- Extended instrument life
- Reduced third party service supplier delays — work directly with Bio-Rad
Expert Care Service Plans
Care Plan Entitlements
|• On-site Service Option • Service Center Option|
|Repair Service||• •||• •|
|PM1||• •||• •||• •|
|Parts (repair)||• •||• •|
|Labor3||• •||• •||• •||• •|
|Priority Response4||• •||• •|
|Remote Diagnostics5||• •||• •||• •|
|Technical Support||• •||• •||• •||• •|
|Instrument Check||• •|
|Part Discount6||• •|
Contact us to learn more about our plans or to have a representative contact you with advice regarding plans to best suit your needs.
Download the Expert Care brochure (PDF).