
Bio-Rad Expert Care Service has a team of dedicated experts with direct access to the latest procedures, parts, tools, and factory-trained engineers. Bio-Rad service and repair plans offer a wide variety of options to suit the needs of different users and instruments. Choose one of our preconfigured plans to optimize your cost-to-benefit ratio based on defined criteria or design your own custom plan for maximum flexibility. Both onsite and offsite services are available.
Reasons why you should choose Bio-Rad Expert Care Service
- Investment protection
- Reliable results
- Peace of mind
- Increased productivity
- Reduced instrument downtime
- Extended instrument life
- Reduced third party service supplier delays — work directly with Bio-Rad
Expert Care Service Plans
Select from four cost-effective standard care plans, configure a custom plan to suit your needs with MyPlan, or choose a no-contract Repair Plan.
Care Plan Entitlements
• On-site Service Option • Service Center Option | ||||
Complete Support Plan |
Proactive Plan |
Performance Plan |
Extended Coverage Plan |
|
Repair Service | • • | • • | ||
PM1 | • • | • • | • • | |
Parts (repair) | • • | • • | ||
Shipping2 | • | • | • | |
Labor3 | • • | • • | • • | • • |
Travel | • | • | • | • |
Priority Response4 | • • | • • | ||
Remote Diagnostics5 | • • | • • | • • | |
Technical Support | • • | • • | • • | • • |
Instrument Check | • • | |||
Loaner | • | • | ||
Part Discount6 | • • |
- The number of preventative maintenance (PM) visits will be in line with manufacturer's recommendations. Additional PM visits can be added at agreed-upon price levels. PM is not available in all locations.
- Shipping paid by Bio-Rad (not available in all regions)
- Labor and travel covered for preventative maintenance and performance check activities only with the Proactive and Performance Plans, respectively
- Priority response guaranteed over non-contract customers
- Learn more about our remote diagnostics services
- Discount applies for service performed by Bio-Rad outside of the PM service.
Contact us to learn more about our plans or to have a representative contact you with advice regarding plans to best suit your needs.
Download the Expert Care brochure (PDF).
Call us at 00 800 00 BIORAD (00 800 00 24 67 23) or +32 (0) 3 710 53 00
Technical Support: 00 800 00 BIORAD (00 800 00 24 67 23) or +32 (0) 3 710 53 00
Download Bio-Rad's ISO Certificates: RJ @ CC C9