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Expert Care Service

Bio-Rad Expert Care Service has a team of dedicated experts with direct access to the latest procedures, parts, tools, and factory-trained engineers. Bio-Rad service and repair plans offer a wide variety of options to suit the needs of different users and instruments. Choose one of our preconfigured plans to optimize your cost-to-benefit ratio based on defined criteria or design your own custom plan for maximum flexibility. Both onsite and offsite services are available.

Reasons why you should choose Bio-Rad Expert Care Service

Investment protection
Reliable results
Peace of mind
Increased productivity
Reduced instrument downtime
Extended instrument life
Reduced third party service supplier delays — work directly with Bio-Rad

Expert Care Service Plans

Select from four cost-effective standard care plans, configure a custom plan to suit your needs with MyPlan, or choose a no-contract Repair Plan.

Care Plan Entitlements

^• On-site Service Option ^• Service Center Option
	Complete Support Plan	Proactive Plan	Performance Plan	Extended Coverage Plan
Repair Service	• •			• •
PM¹	• •	• •		• •
Parts (repair)	• •			• •
Shipping²	•	•		•
Labor³	• •	• •	• •	• •
Travel	•	•	•	•
Priority Response⁴	• •			• •
Remote Diagnostics⁵	• •	• •		• •
Technical Support	• •	• •	• •	• •
Instrument Check			• •
Loaner	•			•
Part Discount⁶		• •

The number of preventative maintenance (PM) visits will be in line with manufacturer's recommendations. Additional PM visits can be added at agreed-upon price levels. PM is not available in all locations.
Shipping paid by Bio-Rad (not available in all regions)
Labor and travel covered for preventative maintenance and performance check activities only with the Proactive and Performance Plans, respectively
Priority response guaranteed over non-contract customers
Learn more about our remote diagnostics services
Discount applies for service performed by Bio-Rad outside of the PM service.

Contact us to learn more about our plans or to have a representative contact you with advice regarding plans to best suit your needs.

Download the Expert Care brochure (PDF).

Get Help

Call us at 00 800 00 BIORAD (00 800 00 24 67 23) or +32 (0) 3 710 53 00

I cannot find the Certificate of Analysis I am looking for. Help!

When using our online Certificate of Analysis search tool, keep the following in mind:

Make sure you entered the correct catalog number and lot/control number in the search fields
If you have a kit, try looking up the Certificate of Analysis using the kit information as well as the information for the individual components
The Certificate of Analysis that you are looking for may not be available via the website. In that case, you can contact your Bio-Rad representative or use the Request Form

If you cannot find the Certificate of Analysis you are looking for, please Contact Us.

Where can I find the catalog number, SKU number, or product number?

The catalog number, SKU number, or product number is printed on your product label. See the sample label below for the location of this information.

Where can I find the lot or control number?

The lot number or control number (one or the other, not both) is printed on your product label. See the sample label below for the location of this information.

Why are Certificates of Analysis not on the Documents tab?

Certificates of Analysis are associated not only with a product, but also with a specific lot of that product. For a given product, there may be several Certificates of Analysis, especially if it is an older product line and has had several lots produced over the years. Using the Certificate of Analysis search tool, you can enter the catalog number and lot/control number for the specific product you have on hand and download the exact Certificate of Analysis you need.

I have a batch number, not a lot/control number. How do I find the Certificate of Analysis for my item?

You can use the batch number in place of the lot/control number. Use the Certificate of Analysis search tool, entering the catalog number as usual and the batch number where the lot/control number would go.

Can I get a Certificate of Analysis even if my item is expired?

Yes. While we do periodically remove Certificates of Analysis for site maintenance purposes, we typically keep them available well beyond a product's expiration date.

Why does it say "Product Name Not Found" for a Certificate of Analysis listed in the search results?

There are Certificates of Analysis that correspond to products that are either discontinued or simply not available on the website. In these situations, the Certificate of Analysis is available for download, but other product details, such as the product name, are not.

Why does it say "Not Available" for a Certificate of Analysis listed in the search results?

In this case, you have entered a valid catalog number and lot/control number and we have located the Certificate of Analysis. However, for some reason, the actual file itself is unavailable.

Please use the Request Form here or contact your local Bio-Rad Representative so that we can send you the Certificate of Analysis.

Find a Certificate of Analysis

Service and Support

Technical Support: 00 800 00 BIORAD (00 800 00 24 67 23) or +32 (0) 3 710 53 00

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Expert Care Service

Reasons why you should choose Bio-Rad Expert Care Service

Expert Care Service Plans

Care Plan Entitlements

I cannot find the Certificate of Analysis I am looking for. Help!

Where can I find the catalog number, SKU number, or product number?

Where can I find the lot or control number?

Why are Certificates of Analysis not on the Documents tab?

I have a batch number, not a lot/control number. How do I find the Certificate of Analysis for my item?

Can I get a Certificate of Analysis even if my item is expired?

Why does it say "Product Name Not Found" for a Certificate of Analysis listed in the search results?

Why does it say "Not Available" for a Certificate of Analysis listed in the search results?

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Welcome to Bio-Rad.com

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Expert Care Service

Reasons why you should choose Bio-Rad Expert Care Service

Expert Care Service Plans

Care Plan Entitlements

I cannot find the Certificate of Analysis I am looking for. Help!

Where can I find the catalog number, SKU number, or product number?

Where can I find the lot or control number?

Why are Certificates of Analysis not on the Documents tab?

I have a batch number, not a lot/control number. How do I find the Certificate of Analysis for my item?

Can I get a Certificate of Analysis even if my item is expired?

Why does it say "Product Name Not Found" for a Certificate of Analysis listed in the search results?

Why does it say "Not Available" for a Certificate of Analysis listed in the search results?

Support

Ordering

Our Products

Corporate

Strictly Necessary cookies (required)

Functionality cookies

Performance cookies

Targeting or Advertising cookies

Asia Pacific